Salary: £26,000 – £28,000
Working Hours: 8:30am – 5:30pm (Full-Time)
Location: In Office, SO14 2AQ
circle.cloud is the future in telecommunications, offering unique tailored packages to businesses across the UK and Ireland. We provide the most cutting-edge technology in the Telecoms Industry, ensuring we can deliver the best product and service to our customers.
At circle.cloud, we truly believe that we are able to offer an exceptional product and an extremely high level of service to our customers and to support our growth, we have a requirement for 1st Line Technical Support who will operate as technical care and support for any aspects of the telephony systems for all circle.cloud customers.
- Customer Support: The primary duty is to provide top-notch technical care and assistance to customers. This involves addressing customer queries, concerns, and issues promptly and effectively.
- Exceptional Customer Experience: Ensuring that every interaction with customers results in a positive experience. This includes delivering solutions within agreed SLAs and going the extra mile to meet customer needs.
- Communication: Maintaining regular communication with both customers and suppliers. This involves keeping customers informed about the progress of their inquiries, as well as collaborating with suppliers to resolve technical challenges.
- Support Ticket Management: Accurately documenting and updating support tickets with relevant information. This helps in tracking the status of customer issues and ensures a streamlined resolution process.
- Adherence to Company Guidelines: Following company-defined work instructions pertaining to internal CRM systems, platforms, supplier escalation processes, and handling customer complaints.
- Team Collaboration: Working collaboratively with team members to share knowledge, insights, and solutions. A cooperative approach enhances the overall effectiveness of customer support efforts.
- Telecommunications experience is required
- Experience within Technical Support
- Passionate about the customer experience, and providing the best service possible
- Ability to work well under pressure
- Affinity for technology and innovation
- Bonuses, recognition, and prizes for hard work, including incentives for hitting KPIs
- Generous annual leave package, including your birthday off every year
- Career progression opportunities within the company
- Company-wide events
- Dress down every Friday
- Refer a friend scheme
- Techscheme and Cycle to Work Scheme
- Training and Incentive Budget per employee
If you are a highly motivated individual with a passion for innovation and technology, we encourage you to apply for our 1st Line Technical Support. Join our team and help us provide the most cutting-edge technology and service to our customers!
Click above to apply!