circle.features

Make Every Second Count With On Hold Messaging

Turn hold time into a positive experience with custom messages that inform, reassure, and reflect your brand.
Get In Touch

circle.features

Make Every Second Count With On-Hold Messaging

Turn hold time into a positive experience with custom messages that inform, reassure, and reflect your brand.
Get In Touch

circle.features

Make Every Second Count With On-Hold Messaging

Turn hold time into a positive experience with custom messages that inform, reassure, and reflect your brand.
Get In Touch

Brand Promotion

Share your latest offers or updates while customers wait on the line.

Reduce Hang-Ups

Keep callers engaged with informative or entertaining messages during hold times.

Professional Image

Present a polished brand experience that builds customer trust.

because impressions matter.

When customers call your business, silence or outdated hold music doesn’t cut it. On-hold messaging gives you a simple way to sound professional, stay on brand, and keep callers engaged while they wait.

Sound Like a Business

Create a polished experience that feels professional from the very first ring.

Reinforce Your Brand

Add tone, personality and useful info to every caller interaction.

No Awkward Silences

Fill quiet gaps with something useful to the caller.

Get a Quote!

because impressions matter.

When customers call your business, silence or outdated hold music doesn’t cut it. On-hold messaging gives you a simple way to sound professional, stay on brand, and keep callers engaged while they wait.

Sound Like a Business

Create a polished experience that feels professional from the very first ring.

Reinforce Your Brand

Add tone, personality and useful info to every caller interaction.

No Awkward Silences

Fill quiet gaps with something useful to the caller.

Get Your Quote

because impressions matter.

When customers call your business, silence or outdated hold music doesn’t cut it. On-hold messaging gives you a simple way to sound professional, stay on brand, and keep callers engaged while they wait.

Sound Like a Business

Create a polished experience that feels professional from the very first ring.

Reinforce Your Brand

Add tone, personality and useful info to every caller interaction.

No Awkward Silences

Fill quiet gaps with something useful to the caller.

Get a Quote!
Callers on hold are a captive audience. On-hold messaging helps you use that time to share useful information, answer common questions, or promote your services – all while they wait.

using time wisely.

AdobeStock_639705704

Promote What Matters

Highlight offers, events or services your customers might not know about.

Reduce Repeat Questions

Answer your known FAQs before they reach your team.

Keep People Informed

Share opening hours, contact options or wait time updates.

Get a Quote!

using time wisely.

Callers on hold are a captive audience. On-hold messaging helps you use that time to share useful information, answer common questions, or promote your services – all while they wait.

Promote What Matters

Highlight offers, events or services your customers might not know about.

Reduce Repeat Questions

Answer your known FAQs before they reach your team.

Keep People Informed

Share opening hours, contact options or wait time updates.

Get Your Quote

using time wisely.

Callers on hold are a captive audience. On-hold messaging helps you use that time to share useful information, answer common questions, or promote your services – all while they wait.

Promote What Matters

Highlight offers, events or services your customers might not know about.

Reduce Repeat Questions

Answer your known FAQs before they reach your team.

Keep People Informed

Share opening hours, contact options or wait time updates.

AdobeStock_639705704
Get a Quote!

your system, your messaging.

You can update your on-hold messaging whenever you need to – whether it’s for a seasonal campaign, a change in opening times, or a new product launch. It’s quick to change and easy to manage.

Edit & Update Anytime

Update your messages in minutes, not hours.

Match Your Messaging

Keep hold messages in sync with your marketing and campaigns.

Easy To Manage

Make changes with ease with our on-hand support and customer.hub

AdobeStock_364326326
Get a Quote!

your system, your messaging.

You can update your on-hold messaging whenever you need to – whether it’s for a seasonal campaign, a change in opening times, or a new product launch. It’s quick to change and easy to manage.

Edit & Update Anytime

Update your messages in minutes, not hours.

Match Your Messaging

Keep hold messages in sync with your marketing and campaigns.

Easy To Manage

Make changes with ease with our on-hand support and customer.hub

Get Your Quote

your system, your messaging.

You can update your on-hold messaging whenever you need to – whether it’s for a seasonal campaign, a change in opening times, or a new product launch. It’s quick to change and easy to manage.

Edit & Update Anytime

Update your messages in minutes, not hours.

Match Your Messaging

Keep hold messages in sync with your marketing and campaigns.

Easy To Manage

Make changes with ease with our on-hand support and customer.hub

AdobeStock_364326326
Get a Quote!

Want to Find Out More?

Discover what else a modern business phone system could do for you business, your team and your customers.

Custom Scripts

You can tailor messages to match your brand voice, tone, and caller needs.

Easy Uploads

Our system lets you upload new messages in a few clicks - no delays, no hassle.

Professional Voiceovers

Choose from a range of voice artists to give your messages a polished finish.

Always On Brand

You can keep your customer experience consistent, right down to the hold music.

Read More...

check out our blog section for deeper looks into everything on modern telephone systems, business internet, and so much more...

what our customers are saying...

these quotes are taken from real online reviews…

"easiest installation we’ve ever experienced with zero interruption"

B&V Shakran

"5 star service,
5 star product quality & 5 star information"

Philip Waters Motor Engineers Ltd

"customer service is outstanding. always a prompt response to any issues or queries"

Berkshire Physiotherapy
Check Out Reviews

start with circle.cloud support today

Support shouldn’t feel like a waiting game.
With Circle.Cloud, you’ll get proactive service that actually keeps your systems — and people — working.
Let’s talk about how Circle Support can back your business.

frequently asked questions.

Yes, absolutely. You can update your on-hold messaging at any time through your online portal. Whether you’re announcing a seasonal offer, changing your opening hours, or adding a new service, the system gives you complete control. There’s no need to wait on support or raise a ticket – you can make updates instantly and push them live in just a few clicks. This means your messages always stay current, relevant, and useful for your callers.
No, you don’t have to. While you’re welcome to upload your own recordings, we also offer access to a range of professional voiceover artists who can record scripts for you. You can choose a tone, accent, and style that suits your brand, and we’ll handle the rest. It’s a great way to make sure your messages sound clear, consistent, and professional – without needing to hire external help or invest in equipment.

Think of your on-hold message as a quick chance to share helpful or relevant info. You might include your opening hours, alternative contact methods, upcoming events, or answers to common questions. You can also highlight special offers, introduce your team, or let people know what to expect next. The key is to keep it concise, clear, and customer-focused. We’re happy to help you script messages that work best for your business and your callers.

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