We hope that you will be fully satisfied with the resolution that is provided. However, if for any reason you feel this is not the case, and circle.cloud has provided a final position, you can request an Alternative Dispute Resolution (provided your business has 10 or fewer employees).

In addition, in the unlikely event that your complaint remains unresolved to a satisfactory level after 8 weeks, circle.cloud will issue an Alternative Resolution Letter, enabling a case to be logged with the Ombudsman.

The Ombudsman: Communications offers an independent, alternative dispute resolution service which is free for you to use.

circle.cloud will issue an Alternative Dispute Resolution letter when the following criteria have been met:
circle.cloud has provided a response to our investigation into your complaint;

You have advised circle.cloud that the response you have received is not satisfactory

circle.cloud have provided a final response and have confirmed there are no further steps that can be taken to resolve your complaint
 
It’s important to note that in accordance with the Financial Conduct Authority’s Dispute Resolution Complaints Forwarding rules 1.7, complaints made to the funder of the Lease Agreement but which refer to the equipment or selling of the equipment will be referred to the supplier so that it may be dealt with in accordance with their internal complaint handling procedures.

If you do wish to raise a complaint with regards to the equipment or any aspect surrounding the sales process, please refer to circle.cloud’s complaints procedure.