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frequently asked questions.
How can I update my customer information?
Updating your customer information is quick and easy. Here’s how you can do it:
Email Us: Prefer email? No problem. Just send your updated information to support@circle.cloud. Include your account number and the details you need to change, and our support team will handle the rest.
Call Us: For immediate assistance, give us a call at 0333 043 6600. Our friendly support team is ready to help you update your information over the phone.
Keeping your information up-to-date ensures you receive the best possible service. We’re here to make the process as smooth as possible!
The customer hub is also filled with useful documents on how to best utilise and customise whatever phone system your business might be using.
How and why should I update my on-hold message?
Updating your on-hold message is a smart move for keeping your communications fresh and engaging. Here’s how and why you should do it:
How:
- Log in to Your Account: Access the on-hold message settings through your circle.cloud account. Navigate to the settings where you can upload new audio files.
- Email Support: Send your new message or any updates to support@circle.cloud, and we’ll update it for you.
Why:
- Keep Information Current: Regularly updating your on-hold message ensures callers receive the latest information about your services, promotions, or any changes in operation.
- Enhance Caller Experience: Fresh, relevant content can make waiting more pleasant and reduce hang-ups, keeping your callers engaged and informed.
- Professional Image: An up-to-date on-hold message reflects your business’s professionalism and commitment to clear communication.
Regular updates help maintain a positive impression and ensure your callers always get the most relevant information.
How can I provide feedback about a product or service?
We love hearing from our customers! Your feedback helps us improve and deliver the best possible service. Here’s how you can provide feedback about a product or service at circle.cloud:
Email Us: Send your thoughts directly to feedback@circle.cloud. Whether it’s praise, suggestions, or areas for improvement, we’re all ears.
Phone Call: Prefer to speak to someone? Give us a call on 0333 043 6600. Our support team is ready to listen and take note of your feedback.
Your input is invaluable, and we review all feedback carefully to keep improving our products and services. Thank you for helping us get better!